Frequently Asked Questions
1. What is Excellarwine?
Excellarwine is a comprehensive marketplace connecting buyers and sellers in the wine, spirits, and beer industry. Whether you are a producer, importer, or distributor, our platform helps you expand your reach, source new products, and manage your business efficiently.
2. Who can sign up on Excellarwine?
Companies can sign up as Producers, Importers, or Distributors. Each type of user gets tailored features to manage their products and orders.
3. What features do Producers and Importers have access to?
On their dashboards, Producers and Importers can manage products, process orders, and handle transactions seamlessly, giving them full control over their business operations.
4. How does the trial period work?
When you sign up, you will receive a free one-month trial to explore all the features of Excellarwine. After the trial period, your subscription payments will begin automatically unless canceled.
5. How do I manage my subscription?
You can manage your subscription from your account settings. During the trial period, you can choose to upgrade your plan, cancel the subscription, or continue with the selected plan after the trial ends.
6. Can I add or update my products on the platform?
Yes, Producers and Importers can easily add new products, update existing ones, and monitor orders directly from their dashboards.
7. Are there any fees for listing products on Excellarwine?
There are no additional fees for listing products. Once your trial period ends, regular subscription fees will apply based on your chosen plan.
8. How can Distributors benefit from Excellarwine?
Distributors can use Excellarwine to discover new products, source wines, spirits, and beers from various producers and importers, and expand their portfolio with ease.
9. What payment methods are accepted on Excellarwine?
We accept a variety of payment methods, including major credit cards and payment gateways. More details can be found on your account billing page.
10. How do I get support if I have issues or questions?
Our support team is available to assist you with any questions or issues. You can contact us through the **Support** section on your dashboard, or via email.
11. What happens if I don’t cancel my subscription after the trial?
If you do not cancel your subscription before the trial period ends, the subscription will automatically renew, and the applicable charges will be applied to your payment method on file.
